Effective November 4, 2026
Privacy Notice
This notice explains how HW Luxury handles information when you browse the album, create an account, contact us, use For you recommendations, or use AI try-on.
Information we handle
- Account information such as email address, display name, password hash, verification status, and marketing preferences.
- Security information such as hashed IP and device signals, session records, verification attempts, and abuse-prevention events.
- Contact and consent records when you ask about an item, subscribe, unsubscribe, or join a future campaign.
- For you questionnaire answers, the description you submit, the resulting preference analysis, and request/usage records.
- AI try-on source photos, the selected product, generation status, usage limits, and generated result images.
- Limited performance events such as load time, image failures, and API errors. We do not store search text in performance events.
How we use information
We use this information to operate accounts, protect the service, answer requests, display and improve the album, provide features you request, enforce usage limits, and send marketing only where consent allows it.
AI try-on photos
Only upload a photo you own or have permission to use. Source photos are scheduled to expire after 7 days. Validated generated results are scheduled to expire after 180 days unless you delete them sooner. When live generation is enabled, the source photo and selected watch reference may be sent to the configured image-generation provider solely to complete your request. They are not used by HW Luxury to train a model.
For you recommendations
When you submit a description, your answers and words are sent to the configured text AI service to interpret your preferences. Matching uses the watch catalogue; brand reference ideas are shown separately and do not confirm our stock or a particular version. Your submitted description and analysis are scheduled for removal after 7 days. Pseudonymous request, usage-limit, and cost records may be retained for 180 days. Scheduled cleanup may take additional time.
Your shortlist stays in the current page. If you leave to sign in, a draft may remain in this tab for up to 30 minutes and is removed after restoration or expiry. Copying an enquiry does not send it; opening WhatsApp lets you choose whether to send the message.
Guest trials
Guest trials use a browser credential and a hashed network signal to limit repeated use. A shared network may reach a trial limit; signing in provides your account allowance. These controls do not prove a person's identity. Guest try-on results are private to that credential. Signing in does not automatically transfer those results to an account, and clearing browser data can remove your access to them.
Service providers
Cloudflare provides hosting, security, database, object storage, and delivery services. Postmark provides transactional email delivery. SwiftAPI processes enabled text-analysis and image-generation requests for the features you choose. Providers receive only the information needed for their role.
Retention and security
Verification codes and expired technical records are removed on scheduled retention windows. Passwords are stored as strong one-way hashes, not plaintext. Administrative access is restricted and audited. No internet service can promise absolute security, so we continuously review these controls.
Your choices
You may unsubscribe from marketing at any time. Signed-in users can delete one AI try-on request or clear the full private try-on library. Storage deletion runs in the background with automatic retries. You may also request access or correction by contacting hwsales@hw-luxury-watch.com. We may retain redacted or pseudonymous records required for security, fraud prevention, consent evidence, or legal obligations.
Updates
We may update this notice as features or providers change. The effective date at the top identifies the current version.